Hanover Insurance Group

For claims, billing inquiries, or to obtain a copy of your policy, please contact Hanover directly using any of the methods below.

For all other inquiries, including policy changes and questions, please contact Hilb Group.

To Pay Your Bill:

• Log in to your online My Hanover Policy account
• Call (800) 573-1187 to make a payment over the phone using your checking account, debit or credit card
• Make a one-time payment without logging in to your account here
• Call (800) 922-8427 for billing and policy service questions

To File a Claim:

• Log in to your online My Hanover Policy account
• Call (800) 628-0250

To Obtain a Copy of Your Policy:

• Log in to your online My Hanover Policy account

To Mail an Insurance Payment:

The Hanover Insurance Company
PO Box 580045
Charlotte, NC 28258-0045

For Citizens Customers:

Citizens Insurance Company of America
Department 77360
PO Box 77000
Detroit, MI 48277-0360

To Mail an Insurance Payment Overnight:

The Hanover Insurance Company
C/O Branch Banking & Trust
Attn: Retail Lockbox – 580045
5130 Parkway Plaza Blvd.
Charlotte, NC 28217

For Citizens Customers:

JPMorgan Chase Lockbox Processing
Attn: Citizens Insurance Dept 77360
1 Village Dr. Bldg. 45 – First Floor
Van Buren Township, MI 48111