
Hanover Insurance Group
For claims, billing inquiries, or to obtain a copy of your policy, please contact Hanover directly using any of the methods below.
For all other inquiries, including policy changes and questions, please contact G&N Insurance.
To Pay Your Bill:
- Log in to your online My Hanover Policy account
- Call (800) 573-1187 to make a payment over the phone using your checking account, debit or credit card
- Make a one-time payment without logging in to your account here
- Call (800) 922-8427 for billing and policy service questions
To File a Claim:
- Log in to your online My Hanover Policy account
- Call (800) 628-0250
To Obtain a Copy of Your Policy:
- Log in to your online My Hanover Policy account
To Mail an Insurance Payment:
The Hanover Insurance Company
PO Box 580045
Charlotte, NC 28258-0045
For Citizens Customers:
Citizens Insurance Company of America
Department 77360
PO Box 77000
Detroit, MI 48277-0360
To Mail an Insurance Payment Overnight:
The Hanover Insurance Company
C/O Branch Banking & Trust
Attn: Retail Lockbox – 580045
5130 Parkway Plaza Blvd.
Charlotte, NC 28217
For Citizens Customers:
JPMorgan Chase Lockbox Processing
Attn: Citizens Insurance Dept 77360
1 Village Dr. Bldg. 45 – First Floor
Van Buren Township, MI 48111