Hanover Insurance Group

For claims, billing inquiries, or to obtain a copy of your policy, please contact Hanover directly using any of the methods below.

For all other inquiries, including policy changes and questions, please contact G&N Insurance.

To Pay Your Bill:

• Log in to your online My Hanover Policy account
• Call (800) 573-1187 to make a payment over the phone using your checking account, debit or credit card
• Make a one-time payment without logging in to your account here
• Call (800) 922-8427 for billing and policy service questions

To File a Claim:

• Log in to your online My Hanover Policy account
• Call (800) 628-0250

To Obtain a Copy of Your Policy:

• Log in to your online My Hanover Policy account

To Mail an Insurance Payment:

The Hanover Insurance Company
PO Box 580045
Charlotte, NC 28258-0045

For Citizens Customers:

Citizens Insurance Company of America
Department 77360
PO Box 77000
Detroit, MI 48277-0360

To Mail an Insurance Payment Overnight:

The Hanover Insurance Company
C/O Branch Banking & Trust
Attn: Retail Lockbox – 580045
5130 Parkway Plaza Blvd.
Charlotte, NC 28217

For Citizens Customers:

JPMorgan Chase Lockbox Processing
Attn: Citizens Insurance Dept 77360
1 Village Dr. Bldg. 45 – First Floor
Van Buren Township, MI 48111