Client Help Portal
Client Portal
FAQs
Please contact your carrier to submit a claim. Carrier contact info can be found here.
Please contact your carrier with questions about your policies. You can find your carrier’s contact information here.
If you are with the following carriers, then please contact Hilb Group Southborough. Our contact information is here.
- Norfolk & Dedham
- Vermont Mutual
- Preferred Mutual
- Lloyds of London
- Johnson & Johnson
- Quaker
- XS Brokers
- RLI
- Tapco
- Jimcor
- Andover
- Providence Mutual
- Safeco
- MPIUA
- Travelers Insurance Co.
If you are paying online:
- Click here to find your insurance carrier.
- Login to your carrier’s client portal. Look for the option to pay your bill.
- Follow your carrier’s instructions to pay your bill.
If you are paying your bill by mail:
- Click here to view our directory of payment mailing addresses.
- Locate your carrier’s mailing addresses.
If you are paying using XS Brokers:
- Please click here to pay.
- Please have your invoice ready when making the payment. You will need the account number and first three letters of the “Insured” name listed on the invoice.
If you need assistance paying your bill, please contact us.
You need to contact your insurance provider and request a change to the mortgagee clause. Please have your new bank information available along with your loan number. Please have your lender send you a Certificate of Insurance request so you can forward it to your insurance company.
You can refer friends and family by sending them the link to the form here, or please email us plsales@hilbgroup.com.
No. We have specific carrier contracts and receive commission based on the policies sold. Insurance rates are regulated by the state, purchasing insurance through us will not affect your insurance rates.
Yes. You will be contacted by email, text and a phone call (depending on your preference) 25-30 days prior to your renewal date.
No home is completely safe from potential flooding. Flooding can happen anywhere at any time due to poor drainage systems, summer storms, melting snow, neighborhood construction, and broken water mains. In high-risk areas, there is at least a one-in-four chance of flooding during a 30-year mortgage. Flood insurance coverage is not limited to properties in a high-risk flood area. That's why it's important to secure flood insurance; because everywhere it can rain or snow and anyone is at potential risk of a flood.
It is an inexpensive way to protect your financial future or established assets. Personal Umbrella Insurance protects you above and beyond the limits on your homeowners or condo insurance, car insurance, watercraft or other personal insurance policies. This coverage is mostly used when you're sued after an event that transpired at your home, car, or because of something you, your immediately family or pet did. An umbrella policy will pay for your legal expenses and protect you if you lose the case. If you win, an umbrella policy would cover your lawyer's fees.